Opulence Clxb – Cancellation Policy
Effective Date: July 1, 2025
At Opulence Clxb, each experience is carefully curated and scheduled to ensure the highest quality of service. Due to the exclusive nature of our offerings, we have implemented the following Cancellation Policy to protect both our clients’ time and our team’s resources.
1. Finality of Bookings
All bookings with Opulence Clxb are final. Due to the preparation and scheduling commitments involved, no refundswill be issued under any circumstances once a booking is confirmed.
2. Cancellations with Less Than 48 Hours’ Notice
Cancellations made within 48 hours of the scheduled service are considered late cancellations and are non-refundable. This includes no-shows and same-day cancellations.
Clients cancelling within this window will forfeit the full booking amount, as resources—including personnel, space, and materials—will have already been allocated to their appointment.
3. Cancellations with More Than 48 Hours’ Notice
Cancellations made more than 48 hours in advance of the scheduled service will not be eligible for a refund; however, the client may request to reschedule the appointment.
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Rescheduling is subject to availability and must be confirmed in writing by our team.
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Bookings may only be rescheduled once; subsequent requests will be declined or may incur additional administrative fees.
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If a reschedule is not requested at the time of cancellation, a cancellation fee of 25% of the booking total will be applied to cover administrative and preparatory costs.
4. Service-Specific Costs & Preparations
If any services include custom-prepared products, third-party arrangements, or pre-event costs (e.g., location rentals, transportation, or specialty staff), the client will be charged the full value of those incurred costs, regardless of the cancellation notice period.
These costs will be detailed and invoiced separately if applicable.
5. Requesting a Cancellation or Reschedule
To request a cancellation or reschedule, clients must contact us directly at:
Email: [info@opulenceclxb.com]
Phone: +1 604-260-0721
All cancellation or reschedule requests must include:
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Full name and booking reference
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Scheduled date and time of service
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Reason for cancellation or rescheduling
Requests are only considered valid once confirmed in writing by an Opulence Clxb representative.
6. Force Majeure & Exceptions
In the case of verified emergencies, acts of nature, or other force majeure events, Opulence Clxb may, at its sole discretion, waive or modify cancellation charges. Documentation may be required for exception requests.
7. Policy Acceptance
By confirming a booking with Opulence Clxb, you acknowledge and accept the terms of this Cancellation Policy. We encourage clients to review all booking details carefully and to contact us with any questions before finalizing their appointment.