Opulence Clxb – Refund & Dispute Policy
Effective Date: July 1, 2025
At Opulence Clxb, we are committed to delivering a luxury experience with the highest standard of professionalism and care. To maintain the integrity of our scheduling, resources, and client experience, we have established the following Refund & Dispute Policy. By booking with Opulence Clxb, you acknowledge and agree to the terms outlined below.
1. Refund Policy
All bookings with Opulence Clxb are final and non-refundable. Due to the nature of our services and the preparation required for each client experience, we do not issue refunds under any circumstances once a reservation has been confirmed and payment has been processed.
Clients are encouraged to thoroughly review all booking details, including date, time, location, and service type, prior to finalizing their purchase.
2. Rescheduling Policy
We understand that unforeseen changes may arise. Clients may request to reschedule their appointment under the following conditions:
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Minimum Notice: Requests must be submitted at least 48 hours prior to the scheduled appointment time.
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Approval: All rescheduling requests are subject to availability and must be approved in writing by our team.
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Limitations: Each booking may be rescheduled only once. Subsequent requests may be declined or subject to a rescheduling fee.
To request a reschedule, please contact us at [info@opulenceclxb.com] with your booking reference and preferred new date/time.
3. No-Show & Late Cancellation Policy
Failure to attend a scheduled appointment without providing at least 48 hours’ notice will be considered a no-show. In such cases, the full amount of the booking will be forfeited, and no credit, refund, or rescheduling will be provided.
Cancellations made with less than 48 hours’ notice will not be eligible for a refund or credit, though we may review extreme circumstances on a case-by-case basis.
4. Dispute Resolution & Billing Inquiries
If you believe you were charged in error or if there are discrepancies with your transaction, please contact us at [info@opulenceclxb.com] within 48 hours of the original transaction date. We will investigate and respond to all inquiries promptly and professionally.
To assist with your dispute, please include:
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Full name and booking reference
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Date and time of the transaction in question
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Description of the issue
We aim to resolve all billing issues within 7 business days of receiving your inquiry.
5. Chargebacks & Unauthorized Payments
Clients are expected to contact Opulence Clxb directly regarding any payment disputes prior to initiating a chargeback with their financial institution. Chargebacks filed without first attempting to resolve the matter with our team may result in being blacklisted from future bookings and may incur additional administrative fees.
We reserve the right to dispute any chargebacks that we believe are filed fraudulently or without merit.
6. Exceptions
In rare and extenuating circumstances (e.g., verified medical emergencies, acts of nature, or force majeure events), Opulence Clxb may, at its sole discretion, consider exceptions to this policy. All exception requests must be made in writing with appropriate supporting documentation.
7. Contact Information
For all booking inquiries, refund or dispute questions, and customer service needs, please contact us at:
Opulence Clxb Client Services
Email: info@opulenceclxb.com
Phone: +1 604-260-0721
Website: [www.opulenceclxb.com]
By booking with Opulence Clxb, you acknowledge that you have read, understood, and agreed to the above terms. This policy is subject to change without notice, and the most current version will always be made available on our website.